How do I get a defective product replaced?

We are sorry to learn you experienced a problem with a CRAYOLA product. We are concerned about our consumers and any issue that occurs. We would like the opportunity to discuss it with you. Please contact our 800-Center by calling (800) 2729652 weekdays between 9:00 AM and 4:00 PM Eastern Time. A representative will be happy to assist you. We look forward to hearing back from you.
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Get the best results with these tips for cleaning your Scribble Scrubbies Pets.

Scrub Under Running Water: 

  • Gently scrub your pet under running water after play. Use the scrub brush to help release the marker inks from the tiny fibers (flocking). Do not wash your Scribble Scrubbie Pets in the dishwasher or bathtub.

Allow to Dry:

  • Allow your pets to dry before a second use. Colouring on damp pets can cause the ink to wick under the fibers, making the colour harder to rinse away. Let your pet air dry before storing it.

Soaking for Stubborn Stains: 

  • If colours persist after scrubbing under running water or have been on your pet for several days, consider soaking it in water for 20 minutes. For stubborn stains, an overnight soak may be necessary.

Additional Tips: 

  • Fresh colouring is easier to clean. Soap has little effect on cleaning your pets. Fresh colouring typically requires a rinse under the faucet, while concentrated colouring may require light scrubbing under a faucet or an overnight soak.

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Need Further Assistance?

  • We’re here for you! Call or text us at 18002729652 on weekdays between 9 AM and 4 PM Eastern Time.