How can I obtain instructions for Crayola products?

Directions for a variety of popular Crayola products can be found on our web site at http://www.crayola.com/products/instructions/”>http://www.crayola.com/products/instructions/. Scroll down the page to view the entire list of product instructions.
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Throughout Crayola’s history, several crayon colours have been retired, marking significant moments in the evolution of our vibrant palette. 

1990
For the first time in Crayola history eight colours were retired and placed in the Crayola Hall of Fame: blue gray, green blue, lemon yellow, maize, orange red, orange yellow, raw umber, and violet blue. 

Eight new colours were added: cerulean, dandelion, fuchsia, jungle green, royal purple, teal blue, vivid tangerine, and wild strawberry. 

2003
Celebrating a century of bringing colour to the world, Crayola introduced four new colours named by Crayola fans! To make room for the new hues, we bid farewell to blizzard blue, magic mint, mulberry, and teal blue. 

The four new colours that were introduced are: inchworm, jazzberry jam, mango tango, and wild blue yonder. 

Kudos to our hue heroes – the consumers who voted in the ​“Save the Shade” campaign, ensuring burnt sienna stayed in the pack. 

2017
To mark National Crayon Day on March 31st, we announced Dandelion was leaving the pack. To honor this iconic colour, we sent Dandelion on a retirement tour to his favorite places. His replacement, Bluetiful, was announced on May 5, 2017.

Get the best results with these tips for cleaning your Scribble Scrubbies Pets.

Scrub Under Running Water: 

  • Gently scrub your pet under running water after play. Use the scrub brush to help release the marker inks from the tiny fibers (flocking). Do not wash your Scribble Scrubbie Pets in the dishwasher or bathtub.

Allow to Dry:

  • Allow your pets to dry before a second use. Colouring on damp pets can cause the ink to wick under the fibers, making the colour harder to rinse away. Let your pet air dry before storing it.

Soaking for Stubborn Stains: 

  • If colours persist after scrubbing under running water or have been on your pet for several days, consider soaking it in water for 20 minutes. For stubborn stains, an overnight soak may be necessary.

Additional Tips: 

  • Fresh colouring is easier to clean. Soap has little effect on cleaning your pets. Fresh colouring typically requires a rinse under the faucet, while concentrated colouring may require light scrubbing under a faucet or an overnight soak.

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Need Further Assistance?

  • We’re here for you! Call or text us at 1−800−272−9652 on weekdays between 9 AM and 4 PM Eastern Time.
Crayola Crayons are made primarily from paraffin wax and colour pigment. Paraffin wax is made especially for Crayola by companies who extract it from products like wood and coal. Pigments come from various sources. They can be natural or man made substances. Pigments can be found in the earth, minerals and/​or made in laboratories. These raw materials are purchased from outside suppliers and are stored in our warehouse awaiting production. All of our raw materials are delivered by truck with the exception of paraffin wax, which is delivered in railroad cars. Further information is considered proprietary. If you need more information, please call us at (800) 272‑9652 weekdays between 9 AM and 4 PM Eastern Time. A representative will be happy to assist you.
Although CRAYOLA washable products are water-based and designed to wash from skin and nearly all children’s clothing, the dyes and pigments included in Crayola washable products react differently to various skin types, depending on a person’s body chemistry. Normally, Crayola washable products can be removed from the skin by washing with soap and water. If you are unsuccessful with soap and water, try using baby wipes, baby oil or make-up remover. Since Crayola washable products are water-based, you may find that keeping the area moist with water will help to lift the stain. If you need further assistance, please call (800) 272‑9652 weekdays between 9 AM and 4 PM Eastern Time and a representative will be happy to assist you.

Because Crayola Marker components are securely sealed during the manufacturing process, we don’t recommend trying to remove the marker nib and reservoir to recycle the barrel. The marker caps can be recycled at facilities that accept #5 plastic. 

Green is more than just a colour to us! Click here to learn more about Crayola’s sustainability initiatives.

If your Crayola markers have become dry because the marker caps were left off for a brief time, we have some suggestions that may help! To revive water-based markers, such as Crayola regular, washable, or Ultra-Clean markers, you can try dipping the tip in warm water for about 5 seconds. After recapping the marker, we suggest waiting 24 hours before trying the marker again. If Crayola Gel Markers seem dry after remaining uncapped, try rubbing the marker back and forth on the drawing surface several times. If the marker still doesn’t work, replace the cap for 2 – 3 hours and then try using it again. If unsuccessful, you can dip the tip in warm water for about 5 seconds. After recapping the marker, wait 24 hours before attempting to use the marker again. Visi-Max Dry Erase Markers and Take Note! Dry Erase Markers are not water-based like traditional Crayola markers, and cannot be revived if they are allowed to dry out.
Have questions about your Color Wonder Magic Light Brush? We have the answers! For Best Results: Always protect your work surface! If your set has a paint pot strip, it must be snapped into the base until it clicks for the Magic Light Brush to operate, with the power switch in the ​“on” position. – The unit is ​“on” when the switch is under the l. The O indicates ​“off”. Check the brush tip to be sure it is tightened. To activate the light brush, hold the brush tip over a single paint pad/​pot. Watch the bristles turn the colour of the paint inside. Dip the bristles into the colour you want and start painting on the colouring book page (a thin layer of paint works best). The brush tip will stay illuminated for approximately 10 seconds while it goes from paint to paper. Between each colour change, wipe the bristles with a dry paper towel. Be sure to snap on the paint covers after creating, to prevent paint from drying out. Battery Savers: To help preserve battery life, the Magic Light Brush will automatically turn off after 5 minutes if unused. To reactivate, push power switch to ​“off” and then back ​“on”. Turn the power switch off and then on. Need more helpful hints? Feel free to call or text us at 1−800−272−9652 weekdays between 9 AM and 4 PM Eastern Time. If you would prefer to send us an email, visit our contact us page.
While we are unable to send free CRAYOLA product samples, we encourage you to become a registered user of the Cray​ola​.com web site at http://www2.crayola.com/registration/index.cfm?referer=/index.cfm”>http://www.crayola.com/registration/index.cfm?referer=/index.cfm. There you can register to receive a monthly newsletter from us announcing new site features, promotions, events and other news!