Do you provide helpful tips for using Crayola Colour Alive?

Troubleshooting Tips Make sure your device is on the supported list – Cray​ola​.com/​a​p​p​check Be sure you have the latest version of the app by checking the app store associated with your device. Your device must have a rear facing camera in order to properly scan a colouring page. This app only works with Crayola Colour Alive Action Colouring Pages. An internet connection is required to use all of the features in this app. If you are using a public or business internet connection, security settings may prevent the app from functioning properly. The app is quite large in size, make sure you have ample space on your device to run properly If the Crayola Colour Alive appears to be running slow, trying closing out apps that are running in the background on your device. Tips for Colouring Success Using a lot of dark colours, especially close together on the page may make character recognition difficult. Character recognition works best if backgrounds are lighter in colour, or are not coloured in at all Colour recognition works best if there aren’t too many scribbles or interference with the character outlines. Tips for Scanning Success The app works best in a well-lit area. Hold your device parallel to the coloured page when scanning. Try and hold your device steady during page scanning. Make sure you can see the entire colouring page on your device’s screen. Quick movements may cause the character to disappear. If this happens, tap the refresh button, or bring the page into your view screen and tap the 4D button again. Having Problems? The following FAQ may help: I launch the app, but it appears stuck on the logo screen. Sometimes it takes a while for the app to load and open up. Wait a few minutes and if nothing appears on screen. Check to see that your device is supported. If your device is on the supported list and you still see nothing on screen. You might have a memory issue that’s affecting the app performance. Try closing any open apps and then re-launching Crayola Colour Alive. I scanned my colouring page, but don’t see the 4D buttons. Make sure the full page is visible on the screen of your device. Move your device closer or further away from the page and let the camera re-focus each time. If that doesn’t work, try moving to a well-lit area to help the camera better see the details on the page. If the 4D buttons still do not appear, check to make sure that your internet connection is working. Note: This feature requires an active internet connection to work properly. I scanned my colouring page, and the character I see on screen is popping in and out. Quick movements may cause the character to disappear. If this happens, tap the refresh button, or bring the page into your view screen and tap the 4D button again. You might have a memory issue that’s affecting the app performance. Try closing any open apps and then re-launching Crayola Colour Alive. I can’t get the Special Effect colour to work. Follow these steps: Open the camera on your device. Lay your special effect crayon/​marker on a flat surface with the names of all three colours facing up. Bring your device close to the crayon/​marker so that it fills most of the screen. If the image seems blurry, you may be too close, try moving your device away slowly to allow the camera to re-focus. As soon as the app recognizes the text of the crayon name, a message appears telling you that the effect has been unlocked. If this does not happen in a few seconds, rotate the crayon slowly to make sure all three names are in the view screen. Or, try moving to a well-lit area to help the camera see the details. If the message still does not pop up, check to make sure your internet connection is working. Note: for Crayola Colour Alive app versions 1.3 and higher, scanning the special effect colour is no longer necessary. All special effects colours are unlocked upon starting the app. My Device is No Longer Compatible or is Not Compatible Due to the nature of the technology that powers Crayola Colour Alive, we are only able to support devices that meet certain specifications. Some older and less capable devices are unable to deliver the experience reliably. If you use a device with low memory(RAM), the app may close unexpectedly. If you use a device with low quality cameras without auto-focus, you may experience difficulty scanning colouring pages. If you use a device with a single-core processor, the app will perform slowly. The list of compatible devices can be found at http://​www​.cray​ola​.com/​a​p​p​check. We hope to be able to expand the list of compatible devices in the future. For additional assistance, call us at 1 – 800-CRAYOLA1-800-CRAYOLA FREE weekdays between 9 AM and 4 PM Eastern Time.
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Popular Questions

Throughout Crayola’s history, several crayon colours have been retired, marking significant moments in the evolution of our vibrant palette. 

1990
For the first time in Crayola history eight colours were retired and placed in the Crayola Hall of Fame: blue gray, green blue, lemon yellow, maize, orange red, orange yellow, raw umber, and violet blue. 

Eight new colours were added: cerulean, dandelion, fuchsia, jungle green, royal purple, teal blue, vivid tangerine, and wild strawberry. 

2003
Celebrating a century of bringing colour to the world, Crayola introduced four new colours named by Crayola fans! To make room for the new hues, we bid farewell to blizzard blue, magic mint, mulberry, and teal blue. 

The four new colours that were introduced are: inchworm, jazzberry jam, mango tango, and wild blue yonder. 

Kudos to our hue heroes – the consumers who voted in the ​“Save the Shade” campaign, ensuring burnt sienna stayed in the pack. 

2017
To mark National Crayon Day on March 31st, we announced Dandelion was leaving the pack. To honor this iconic colour, we sent Dandelion on a retirement tour to his favorite places. His replacement, Bluetiful, was announced on May 5, 2017.

The basic ingredients contained in Crayola Crayons are paraffin wax and colour pigment. The ingredients are the same for all Crayola Crayon colours, with some modifications in special effects crayons. We manufacture almost 3 billion crayons each year. The paraffin wax is melted and mixed together with pre-measured amounts of colour pigments. We purchase the powder pigments and either use individual colours or mix the pigments to produce the many colours of Crayola Crayons. The hot wax mixture is poured into moulding machines. In about four to seven minutes, the crayons cool and become solid. The crayon manufacturing process can be viewed on our web site by visiting http://​www​.cray​ola​.com/​f​a​c​t​o​r​y​/​p​r​e​v​i​e​w​/​f​a​c​t​o​r​y​_​f​l​o​o​r​/​c​r​a​y​o​n​_​m​f​g.htm. There is a book available titled ​“Crayons From Start To Finish”. The book offers a behind-the-scenes look at the whole manufacturing process. To obtain this book, please visit your local library. As a further reference, the ISBN is 1−56711−390−7 and the author of the book is Samuel G. Woods.

Crayola Crayons are made primarily from paraffin wax and colour pigment. Paraffin wax is made especially for Crayola by companies who extract it from products like wood and coal. Pigments come from various sources. They can be natural or man made substances. Pigments can be found in the earth, minerals and/​or made in laboratories. These raw materials are purchased from outside suppliers and are stored in our warehouse awaiting production. All of our raw materials are delivered by truck with the exception of paraffin wax, which is delivered in railroad cars. Further information is considered proprietary. If you need more information, please call us at (800) 272‑9652 weekdays between 9 AM and 4 PM Eastern Time. A representative will be happy to assist you.

Because Crayola Marker components are securely sealed during the manufacturing process, we don’t recommend trying to remove the marker nib and reservoir to recycle the barrel. The marker caps can be recycled at facilities that accept #5 plastic. 

Green is more than just a colour to us! Click here to learn more about Crayola’s sustainability initiatives.

Although CRAYOLA washable products are water-based and designed to wash from skin and nearly all children’s clothing, the dyes and pigments included in Crayola washable products react differently to various skin types, depending on a person’s body chemistry. Normally, Crayola washable products can be removed from the skin by washing with soap and water. If you are unsuccessful with soap and water, try using baby wipes, baby oil or make-up remover. Since Crayola washable products are water-based, you may find that keeping the area moist with water will help to lift the stain. If you need further assistance, please call (800) 272‑9652 weekdays between 9 AM and 4 PM Eastern Time and a representative will be happy to assist you.

There are no plans for a United Way sale in 2024. Crayola Canada continues to develop alternatives to support the United Way. 

Crayola Canada’s community relations program supports non-profit organizations located across Canada, with an emphasis on the arts and education.

How To Apply

Requests for donations must be submitted on your organization’s letterhead with your contact information by email, or mail. If sending your request by email, you will receive an automatic reply acknowledging that your email has been received. If you do not receive this confirmation within 5 business days, please call Amanda Pascoe at Crayola Canada. 

Email:apascoe@​crayola.​com
Phone Number: 1−705−212−4399
 

Mailing Address:

Crayola Canada
Donations Department
P.O. Box 120
15 Mary St. West
Lindsay, Ontario
K9V 4R8
Attn: Amanda Pascoe

What To Include

We ask that you include the following required information in your letter:

  • Date of your event
  • If you require confirmation earlier than one month prior to your event, please provide us with a time frame needed to receive a response.
  • Details of your event
  • Shipping Address
  • Telephone number, if we need to contact you
  • Contact person’s name, phone, and email address
  • What you would like to receive – i.e., door prize, art supplies for craft area, etc.


Please be advised that it may take up to three weeks for your request to be reviewed. Only organizations selected to receive a donation will be contacted.

As we deepen our commitment to sustainability, we’re researching what programs will make the most significant impact and help us advance our sustainability goals, like our commitment to significantly reduce emissions from our business operations by 2030. 

We have already taken several steps to make our products and operations more sustainable by focusing our efforts on renewable energy and packaging initiatives.

  • Renewable Energy: The 20-acre solar farm on our Crayola campus in Pennsylvania provides the electricity to make 1 billion crayons, 700 million markers a year, and 120 million jars of paint.
  • Plastics Reduction: In the last 10 years, we’ve redesigned our broad line markers to save an estimated 2 million pounds of plastic versus its previous design.
  • Packaging: We make our marker Classpack packaging with 100% recycled cardboard. Starting in 2023, this packaging, along with crayon sleeves, will be made with natural cardboard instead of bleached cardboard, which will reduce C02e emissions by an estimated 100 metric tons per year.
  • Carbon Footprint: Crayola, through our parent company Hallmark, joined the Science Based Target initiative, a collaboration of global nonprofit organizations, businesses, and world governments that set goals to limit global warming to not exceed 1.5°C. To achieve this, participating organizations will need to reduce carbon emissions significantly by 2030. Crayola sources raw materials locally and manufactures many crayons and markers close to where they are used, which helps reduce the carbon footprint. In fact, Crayola has reduced CO2e emissions from our company-owned facilities’ direct and indirect energy sources by 82% since 2019, with investments in renewable energy, as well as efficiencies in our US manufacturing process. (Direct energy includes the gasoline, oil, natural gas, etc. used while indirect emissions are created when the energy is produced but not where it is used.)
  • Reforestation: Most Crayola coloured pencils are made from wood that is reforested in an 8,288 hectare pine farm in Brazil. Each year 300,000 seedlings are planted to restore the forest.

For more information on Crayola sustainability efforts, check here.