Do you offer helpful tips for using the Create and Play Subscription App?


General Questions

We want you to get the very best results from your Create and Play Subscription App! Check out some commonly asked questions below. For additional questions regarding the Create & Play App, the application developer, Red Games, can help! Visit the Crayola Create & Play website, or contact them directly by email at: Support@​createandplay.​Zendesk.​com.
 

Why did Crayola introduce the Create and Play app?

  • As a leader in creativity, we believe there is an opportunity to inspire children to develop and express their imaginations, both physically and digitally. The app features exciting content and interactive activities that are thoughtfully designed to spark kids’ imaginations and help them develop beneficial skills such as logic, creativity, and self-expression. 

What is the age grade for the app?

  • 3+

Is this app educational?

  • Yes! Crayola Create and Play is a fun learning app designed especially for kids to help them develop skills through creative play and learning. Every activity in Crayola Create and Play was designed to encourage kids’ creative growth and align with age-appropriate child development milestones. Check out what the app has to offer on the Crayola Create & Play website. 

Why is there a cost for the app? 

  • As the leader in children’s creativity tools, we’ve set out to make a creative, fun and educational app that parents can trust. Like any Crayola product, we invested our best effort in developing an app that delivers a premium quality experience that is completely safe and worry free for kids and parents. New content will always be in development and added each month.

What are the security features?

  • Safety is a top priority for Crayola and digital privacy is no different. This app does not collect any personally identifiable information. It is COPPA and GDPR compliant. The app itself is a solo experience, so there is no risk of children interacting with others online. In addition, your child’s creations are stored locally, thereby preventing access to their UGC (user generated content) by anyone else. Any usage data collected from the app is anonymous and used only for future development of the app.

Why does the app require access to my camera?

  • Access to your device’s camera is needed to create photo coloring pages in the Color Camera section. Crayola has no access to the photos taken and created within the app. Images are only viewable in the app or if saved to your device. No images are transmitted or collected from the app.

The sound on my device is on, but I cannot hear anything in the app?

  • Check the Parents section in the app and select to turn on the sound effects and game music.
  • Some phones will not play sound in the app if the phone is set to vibrate. Simply turn this setting off and try using the sound feature in the app again.
  • Visit the Crayola Create & Play website for device specific details.

Subscription Questions

How does the subscription work?

  • Subscribing to the app gives you full access to all that Crayola Create and Play has to offer. Your app store account is used to purchase your subscription within the app and ties it directly to the device your app store account is logged into. For more information about managing subscriptions, please see visit the Crayola Create & Play website, or contact the application developer, Red Games, by email at: Support@​createandplay.​Zendesk.​com.

Are there in-app purchases?

  • No, there are no in-app purchases except for one monthly or yearly fee that provides full access to the app, current content and features.

Is there a free version?

  • There is a free 7‑day trial included with a new subscription. Cancel before the 7th day to avoid charges.

When does the free trial end?

  • The free trial ends after the 7th day. The billing period begins automatically after the free trial. Trials must be cancelled before the 7th day to avoid charges.

Can I have another free trial? Mine ran out before I could use it.

  • The 7‑day free trial is only available to users that have not purchased a subscription or have not already used the free trial offer. 

Can the Crayola Create and Play Subscription be shared on multiple devices?

  • Your Crayola Create & Play subscription may be shareable across devices. For more information, please visit the Crayola Create & Play website. 

Am I able to cancel my subscription at any time? How can I cancel?

  • Subscriptions can be cancelled at any time. For more information, please visit the Crayola Create & Play website. 
     

Important: Uninstalling an app will not automatically stop your subscription. You must cancel your subscription to end your subscription. If you uninstall the app without canceling your subscription, you will still be charged.


Please be aware that cancelling stops the automatic billing for the next month, but does not issue a partial refund for the current month. Access to the app will remain until the current month runs out. Months are counted from the user’s sign-up date, not calendar months.

WARNING: You will not have access to any of the content created within the app once your subscription has ended.

Have additional questions or need help with the app? The application developer, Red Games, is best able to help you resolve issues with your app. Contact them directly at the Create & Play website or by email at: Support@​createandplay.​Zendesk.​com.

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Popular Questions

Crayola® Crayons are made in 148 unique colours, but don’t stop counting there! Some colours are offered in special effects, further expanding our colour selection with specialty crayons like glitter, pearl, confetti, metallic, bold & bright, and more!

Have questions? Our team is here to help. Call or text us at 1 – 800-Crayola or visit our Contact Us page to send an email. 

Throughout Crayola’s history, several crayon colours have been retired, marking significant moments in the evolution of our vibrant palette. 

1990
For the first time in Crayola history eight colours were retired and placed in the Crayola Hall of Fame: blue gray, green blue, lemon yellow, maize, orange red, orange yellow, raw umber, and violet blue. 

Eight new colours were added: cerulean, dandelion, fuchsia, jungle green, royal purple, teal blue, vivid tangerine, and wild strawberry. 

2003
Celebrating a century of bringing colour to the world, Crayola introduced four new colours named by Crayola fans! To make room for the new hues, we bid farewell to blizzard blue, magic mint, mulberry, and teal blue. 

The four new colours that were introduced are: inchworm, jazzberry jam, mango tango, and wild blue yonder. 

Kudos to our hue heroes – the consumers who voted in the ​“Save the Shade” campaign, ensuring burnt sienna stayed in the pack. 

2017
To mark National Crayon Day on March 31st, we announced Dandelion was leaving the pack. To honor this iconic colour, we sent Dandelion on a retirement tour to his favorite places. His replacement, Bluetiful, was announced on May 5, 2017.

If your Crayola markers have become dry because the marker caps were left off for a brief time, we have some suggestions that may help! To revive water-based markers, such as Crayola regular, washable, or Ultra-Clean markers, you can try dipping the tip in warm water for about 5 seconds. After recapping the marker, we suggest waiting 24 hours before trying the marker again. If Crayola Gel Markers seem dry after remaining uncapped, try rubbing the marker back and forth on the drawing surface several times. If the marker still doesn’t work, replace the cap for 2 – 3 hours and then try using it again. If unsuccessful, you can dip the tip in warm water for about 5 seconds. After recapping the marker, wait 24 hours before attempting to use the marker again. Visi-Max Dry Erase Markers and Take Note! Dry Erase Markers are not water-based like traditional Crayola markers, and cannot be revived if they are allowed to dry out.

Visit Cray​ola​.ca purchase Crayola Crayon and Marker packages in one colour or contact our Canadian customer service department at cscanada@​crayola.​com.

The following regular size crayon colours are available: black, blue, brown, gold, green, orange, pink, red, silver, violet, white, and yellow. 

The following Ultra-Clean Washable broad line marker colours are available: black, blue, brown, green, orange, red, violet, and yellow. 

Crayola is the manufacturer of high quality creative experience products and fine artist materials, marketed primarily under the Crayola and Silly Putty brand names. Our business is diversified in order to broaden our consumer base to encompass various age groups. Our business is divided into three major categories: 1.Products sold to retail stores through traditional distribution chains. 2.Products sold to schools, educational distributors, office supply retailers and specialty markets. 3.Products sold overseas through our international division. Each of our three major divisions develops strategies for approaching a certain market based on the target user or purchaser, where the product is sold and the location of the product in the retail store. We are sorry to disappoint you, however, we are unable to provide specific information regarding our marketing strategies and advertising practices due to its proprietary nature. Additional media and marketing information can be found by visiting Media Center.

Get the best results with these tips for cleaning your Scribble Scrubbies Pets.

Scrub Under Running Water: 

  • Gently scrub your pet under running water after play. Use the scrub brush to help release the marker inks from the tiny fibers (flocking). Do not wash your Scribble Scrubbie Pets in the dishwasher or bathtub.

Allow to Dry:

  • Allow your pets to dry before a second use. Colouring on damp pets can cause the ink to wick under the fibers, making the colour harder to rinse away. Let your pet air dry before storing it.

Soaking for Stubborn Stains: 

  • If colours persist after scrubbing under running water or have been on your pet for several days, consider soaking it in water for 20 minutes. For stubborn stains, an overnight soak may be necessary.

Additional Tips: 

  • Fresh colouring is easier to clean. Soap has little effect on cleaning your pets. Fresh colouring typically requires a rinse under the faucet, while concentrated colouring may require light scrubbing under a faucet or an overnight soak.

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Need Further Assistance?

  • We’re here for you! Call or text us at 1−800−272−9652 on weekdays between 9 AM and 4 PM Eastern Time.